When you click a hyperlink on a webpage or in an email message, nothing happens. Internet Explorer does not open the webpage.
Note This information applies to Internet Explorer 9, Internet Explorer 8, and Internet Explorer 7.
Cause
This can happen for one or more of the following reasons:
· The setting where you choose what web browser that you want to use is corrupted. This can cause Windows to misinterpret which browser is set as the default browser on your computer.
· After software was installed, settings were changed, which can cause links to webpages to work incorrectly.
· A previously installed browser or add-in might be interfering with other software on your computer.
Registry keys were changed or became corrupted.
This section is intended for a beginning to intermediate computer user. If these methods do not resolve the problem, you can try the methods in the “Advanced Troubleshooting” section.
To resolve the problem, use the following methods in the order in which they are presented.
Method 1: Check your default web browser setting
In Microsoft Windows, you can select which web browser that you want to use. To make Internet Explorer your default web browser, follow these steps:
1. To open Internet Explorer, click Start, and then click Internet Explorer.
2. If you are prompted to confirm that you want Internet Explorer to be your default browser, click Yes.
3. On the Tools menu, then click Internet Options.
4. Click the Programs tab, and then click Make default.
5. Click OK, and then close Internet Explorer.
Note Your changes will take effect the next time that you start Internet Explorer.
Check whether the problem is resolved. If the problem is resolved, you are finished with this article. If the problem is not resolved, try the next method.
Method 2: Change the file types that Internet Explorer opens by default
For Windows 7 and Windows Vista
1. Close all Internet Explorer windows.
2. Click Start, and then click Control Panel.
3. Click Programs, and then click Set your default programs.
4. On the Programs menu, click Internet Explorer, and then click Choose defaults for this program.
5. Make sure that the check boxes for .htm, .html, and .url are selected, and then click Save.
6. Click OK.
Note Your changes will take effect the next time that you start Internet Explorer.
For Windows XP
1. To open Windows Explorer, right-click Start, and then click My Computer.
2. On the Tools menu, click Folder Options, and then click the File Types tab.
3. Locate and select the HTM file type.
4. Make sure that Internet Explorer is selected as the Opens with program. If Internet Explorer is not selected, click Change, select Internet Explorer as the recommended program, and then click OK.
5. Repeat steps 3 and 4 for the following file types:
HTML
ITS
MHT
MTHML
XML
XSL
Check whether the problem is resolved. If the problem is resolved, you are finished with this article. If the problem is not resolved, go to the next method.
Method 3: Use the Internet Explorer No Add-ons mode
Although browser add-ins can improve your online experience, they can occasionally interfere or conflict with other software on your computer. However, be aware that some webpages, or Internet Explorer itself, might not be displayed correctly if an add-in is disabled. First, start Internet Explorer with add-ins temporarily disabled to see whether the problem is resolved. (Add-ins will be disabled only until you restart Internet Explorer in the usual manner). To do this, follow these steps:
· Click Start, type Internet Explorer in the Search box, and then click Internet Explorer (No Add-ons).
Note For Windows XP, click Start, right-click the Internet Explorer icon, and then click Browse without add-ons.
If Internet Explorer No Add-ons mode resolves the problem, follow these steps to identify the browser add-in that is causing the problem:
1. To start Internet Explorer, click Start, and then click Internet Explorer.
2. Click the Tools button, and then click Manage add-ons.
3. Click an add-in in the Name list, and then click Disable. Test Internet Explorer.
4. Repeat step 3 until you identify the add-in that is causing the problem.
Check whether the problem is resolved. If the problem is resolved, you are finished with this article. If the problem is not resolved, try the next method.
Method 4: Reset Internet Explorer settings
If the problem is caused by damaged or incompatible Internet Explorer settings or add-ins, you can usually resolve the problem by resetting Internet Explorer settings to the default settings.
When you reset the Internet Explorer settings, all previous settings are lost and cannot be recovered. When you restore the Internet Explorer default settings, some webpages that rely on stored cookies, form data, passwords, or previously installed browser add-ins might not work correctly. However, resetting Internet Explorer to the default settings does not delete your favorites, feeds, and several other personal settings.
To reset Internet Explorer Settings, follow these steps:
1. Close all Internet Explorer windows.
2. Click Start, type inetcpl.cpl in the Search box and then click inetcpl.cpl on the Programs list.
The Internet Options dialog box appears.
Note for Windows XP, click Start, click Run, type inetcpl.cpl in the Open box, and then click OK.
3. Click the Advanced tab.
4. Under Reset Internet Explorer Settings, click Reset. Then, click Reset again.
5. When Internet Explorer finishes resetting, click Close in the Reset Internet Explorer Settings dialog box.
6. Start Internet Explorer again.
Your changes will take effect the next time that you open Internet Explorer.
Method 5: Reregister the necessary Internet Explorer DLL files
Note This information applies to Windows XP
To reregister the DLL files, follow these steps:
1. Click Start, click All Programs, click Accessories, right-click cmd, and then select Run as administrator. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
2. Type regsvr32 urlmon.dll in the Open box, and then click OK.
3. Click OK when you receive the confirmation.
4. Repeat steps 2 and 3 for the following commands:
regsvr32 mshtml.dll
regsvr32 shdocvw.dll
regsvr32 browseui.dll
regsvr32 msjava.dll
Check whether the problem is resolved. If the problem is resolved, you are finished with this article. If the problem is not fixed, go to the next section.
Advanced troubleshooting
This section is intended for more advanced computer users.
Method 1: Create a new user account
For more information about user profiles, see What are user profiles.
For method details, go to the following Microsoft websites:
Windows 7: Fix a corrupted user profile
Windows Vista: Fix a corrupted user profile
Windows XP: How to create and configure user accounts in Windows XP
Method 2: Use System Restore
System Restore uses "restore points" to return your system files and settings to an earlier point in time without affecting your personal files. Restore points are created automatically every week and just before significant system events, such as the installation of a program, a device, or a driver.
Before you start System Restore, save any open files and close all programs. After you confirm your restore point, System Restore restarts your computer. To perform a System Restore, follow these steps:
For Windows 7 and Windows Vista
1. Click Start, click All Programs, click Accessories, click System Tools, and then click System Restore. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
2. Click Next on the System Restore page.
3. Select the system restore date or description that you want.
Note If you don’t see the specific date that you are looking for, select Show more dates, and then select the date that you want.
4. In the confirmation window, click Finish.
Your computer will restart. When the process is complete, you will receive a confirmation message.
For Windows XP
1. Log on to Windows by using an account that has administrative permissions.
2. Click Start, click All Programs, click Accessories, click System Tools, and then click System Restore.
3. On the Welcome to System Restore page, select the Restore my computer to an earlier time option, and then click Next.
4. On the Select a Restore point page, click the most recent system restore point on the On this list, click a restore point list, and then click Next.
5. On the Confirm Restore Point Selection page, click Next. System Restore restores the previous windows XP configuration and then restarts the computer.
6. Log on to the computer as an Administrator. Then, click OK on the system Restore Restoration Complete page.
Your computer will restart. When the process is complete, you will receive a confirmation message.
If you use System Restore but the problem still occurs, or other problems occur, you can undo the restore operation. After you undo the operation, you can try using a different restore point. To undo a System Restore operation, follow these steps:
1. Click Start, click All Programs, click Accessories, click System Tools, and then click System Restore.
2. Click Undo System Restore, and then click Next.
3. Review your choices, and then click Finish.
Your computer will restart. When the process is complete, you will receive a confirmation.
Check whether the problem is resolved. If the problem is resolved, you are finished with this article. If the problem is not resolved, you can also use Microsoft Customer Support Services to find other solutions. Microsoft Support services include the following:
· Search the Microsoft Knowledge Base: Find technical support information and self-help tools for Microsoft products.
· Solution Centers: View product-specific,
· Microsoft Community: Contact counterparts, peers, and Microsoft Most Valuable Professionals (MVPs).
· Other support options: Ask a question, contact Microsoft Customer Support Services, or provide feedback.
If you continue to have problems with Internet Explorer or if you want to ask a question, contact Microsoft Support, or provide feedback, visit the Microsoft Support website.
courtesy:-support.microsoft.com
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