Please click the link below to download Solution for eMO window payment updation after Megh 7.0 upgrading.
http://www.sendspace.com/file/jadreh
http://www.sendspace.com/file/jadreh
Saturday, October 15, 2011
Copy of email received from Directorate regarding logging of complaints to M/s HP
1. Whether the vendor is providing O/S support after installation. The preloaded O/S though good it seems have at some locations crashed during work of installation/ work progress of deptl software. Whether HP is comprehensively supporting the O/S may be informed. The same is not true with M/s Wipro and M/s HCL Ltd as they are supporting the O/S also.
HP is Providing O/S support remotely as well as onsite case to case basis.
2. What is the time lag for getting spare parts, if required upon to be supplied in case of damage. It took more than 3 days to get one HDD replaced.
All required spares which need to be replaced are provided within three working days, Physical damage cases will be replaced on chargeable basis.
3. What extent we are supposed to open up the Cabin of CPU or other hardwares as the HP customer support over phone, is extensively requiring us to do so each time the log is made for a complaint.
End user is not suppose to open the cabin of CPU incase the technical person supporting insist on the same pls ask the technical person to take me in con-call on 09818278064.
3 a. Is it required to actually open the cabins each time, since the system is in warranty, the Phone-in customer support usually asks to open up, refix the RAM, refix the Cables joining the Mother Board to the HDD, CD-RW and even other fixtures. They are not accepting to log the complaint even without these exercises. This is totally unhealthy as it may otherwise lead to some other faults/complaints, while opening the cabins.
End user is not suppose to open the cabin of CPU incase the technical person supporting insist on the same pls ask the technical person to take me in con-call on 09818278064.or mail me the refrence case id at Sharavan.singhal@hp.com
Pls feel free to contact me for any further query.
Attaching call logging process and escalation matrix.
> 1800 11 2267 (Toll Free) or 3030 6363 (prefix STD code of your city)
> For Priority Logging ( Support-1)
> Once Connected to HP Globoal Support Center
> Dial->1 Then> Dial->6 Then> Dial Pass code-> 9705> Then Select the choice of product as per IVR> Then Speak to HP Rep to log the case.
> Note Down the case id for tracking.
> Thanks & Regards
> Sharavan Singhal
> 09818278064
HP is Providing O/S support remotely as well as onsite case to case basis.
2. What is the time lag for getting spare parts, if required upon to be supplied in case of damage. It took more than 3 days to get one HDD replaced.
All required spares which need to be replaced are provided within three working days, Physical damage cases will be replaced on chargeable basis.
3. What extent we are supposed to open up the Cabin of CPU or other hardwares as the HP customer support over phone, is extensively requiring us to do so each time the log is made for a complaint.
End user is not suppose to open the cabin of CPU incase the technical person supporting insist on the same pls ask the technical person to take me in con-call on 09818278064.
3 a. Is it required to actually open the cabins each time, since the system is in warranty, the Phone-in customer support usually asks to open up, refix the RAM, refix the Cables joining the Mother Board to the HDD, CD-RW and even other fixtures. They are not accepting to log the complaint even without these exercises. This is totally unhealthy as it may otherwise lead to some other faults/complaints, while opening the cabins.
End user is not suppose to open the cabin of CPU incase the technical person supporting insist on the same pls ask the technical person to take me in con-call on 09818278064.or mail me the refrence case id at Sharavan.singhal@hp.com
Pls feel free to contact me for any further query.
Attaching call logging process and escalation matrix.
> 1800 11 2267 (Toll Free) or 3030 6363 (prefix STD code of your city)
> For Priority Logging ( Support-1)
> Once Connected to HP Globoal Support Center
> Dial->1 Then> Dial->6 Then> Dial Pass code-> 9705> Then Select the choice of product as per IVR> Then Speak to HP Rep to log the case.
> Note Down the case id for tracking.
> Thanks & Regards
> Sharavan Singhal
> 09818278064
Tuesday, October 11, 2011
SB ORDER NO. 20/2011
SB ORDER NO. 20/2011
No. F.No.113-23/2005-SB
Government of India
Ministry of Communications & IT
Department of Posts
Dak Bhawan, Sansad Marg,
New Delhi-110001, Dated: 27.09.2011
To
All Heads of Circles/Regions
Addl. Director General, APS, New Delhi.
Subject:- Removal of ceiling of maximum balance to be retained in a post office savings
account- amendment to Rule-4 of the Post Office Savings Account Rules 1981
regarding.
Sir / Madam,
The undersigned is directed to say that issue of removal of ceiling of Rs.1 lac in single savings account and Rs.2 Lac in Joint Savings Account fixed in the year 2000 was under consideration in the Min. of Finance (DEA). This issue was linked to the benefit of exemption in Income Tax on the
interest earned in Post Office Savings Account under Section10(15) (i) of Income Tax Act, 1961 by the CBDT and Min. of Finance (DEA). After sustained efforts on the part of this Directorate, Min. of Finance
(DEA) has now amended Rule-4 of the Post Office Savings Account Rules 1981 vide G.S.R.681(E)F.No.2/5/2006-NS-II dated 15.9.2011 (copy enclosed). Some major benefits of this amendment are
given below:-
(i) From 1.10.2011, there will be no limit for retaining balance in single as well as joint savings
account.
(ii) A depositor or depositor(s) can deposit any amount into single as well as joint savings account.
(iii) Maturity value of any savings instrument can be credited into savings account of the depositor
standing in the same post office irrespective of the balance in the account.
(i) Any cheque either issued by Postmaster or any other authority irrespective of any amount can be
credited into post office savings account irrespective of the balance in the account.
(ii) From the Financial year 2011-12, Interest income of Rs.3500/- in the case of single account and
Rs.7000/- in case of Joint account will be exempted from Income Tax. (Section 10(15) (i) of Income
Tax Act, 1961 amended vide Notification No. 32/2010 {F.No. 173/13/2011-IT
A.I}/S.O.1296(E) dated 03.06.2011)
(iii) It is the duty of the depositor(s) to show the interest income earned from Post Office Savings
Account(s) beyond the limit prescribed above in the Income Tax return and pay due Income Tax.
2. It is requested that all field units may be directed to give wide publicity to these changes in the
shape of Public Notice and printing of leaflets.
3. This issues with the approval of DDG(FS).
Yours faithfully,
(Kawal Jit Singh)
Assistant Director (SB)
Enclosure:- Notification.
Copy to:-
1. DDG(FS)/DDG(VIG)/JS&FA/DDG(PAF/DDG(RB)/DDG (Estt.)/DDG(PG & Inspections)
2. Director (Tech) O/o Pr. CPMG T..N Circle.
3. Director (FS)/Director (CBS), Dak Bhawan.
4. Director of Audit (P&T), Delhi.
5. All Directors/Dy. Directors of Accounts, Postal
6. Director, Postal Staff College, Ghaziabad.
7. All Directors, Postal Training Centres.
8. Director
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