Sanchay Post version 7.5 -FAQs.

 Before going for installation of Sanchay Post version 7.5, latest backup of all the databases should be taken and kept in safe. If the execution of "Upgrade_DB" completes with error and forgot to click 'Restore to Previous version', no solution is available with SDC.

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Problem:

1.Issue is due to  missing tables or database : While Upgarding DB, Error " one or more tables are missing.check table_list_log.txt for more errors.kindly contact SDC chennai to fix these errors before running the tool" occurs.

Solution:
1.Pl check for missing tables of all databases using latest DBAnalyser.  (Solution for missing tables is available in SDC site under 'known issues - patches').  Pl check name of all the SO databases with corresponding entry in  'SOdb_name' table .If any irrelevant entry in that table, pl remove the same after obtaining prior permission from concerned authority.

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Problem:
2.Invalid object name 'dcl.misc' / table missing : 'dcl.misc'.

Solution:
"update_report" ( available in SDC site under known issues - patches)


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Problem:

3.Problems in Intialisation in the DE certificates/ working in DE Module

Solution:
Detailed Procedure Document is available in SDC site. Ensure that the blocks  assigned in DE Module does not overlap with the one in Online Module.


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Problem:
Error while running Upgrade DB:  Invalid object name 'dcl.temp_scs_ledger' . The object 'PK__accountopen_thro__2077C861' is dependent on column 'scheme'

Solution:
Click on "Restore to Previous Version" and contact SDC . If forgot to do this, Uninstall Sanchay Post version7.5 & install Sanchay Post version 7.0.   Restore the latest backup available with you (before going to 7.5) and make dataentry for remaining days. Then, contact SDC. 


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Problem:
Error While Upgrading DB : But forgot to click "Restore to Previous version" and continued with Sanchay Post Version 7.5. 

Solution:
Uninstall Sanchay Post version7.5 & install Sanchay Post version 7.0.   Restore the latest backup available with you (before going to 7.5) and make dataentry for remaining days. Then, contact SDC with log files created.

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Problem:
Error while running Upgrade DB:  post : Cannot resolve the collation conflict between "SQL_Latin1_General_CP1_CI_AS" and "Latin1_General_CI_AI" in the equal to operation.

Solution:
This issue was due to user database having different collation settings in databases. The below query needs to be executed in databases having collation issue using SQL  Query Analyzer.
ALTER DATABASE [POST] COLLATE SQL_Latin1_General_CP1_CI_AS


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Problem:
Rs. 50000 denomination is not available  in KVP DE Module

Solution:
Pl run the patch (1) released on 28.01.2014 in our SDC site


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Problem:
Error : "Amount doesn't tally" while issuing NSC IX through cheque in Online module

Solution:
Pl run the patch (1) released on 28.01.2014 in our SDC site



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Problem:
In certificate Data Entry Module, KVP & NSC is not working.

Solution:

Pl run the patch (1) released on 28.01.2014 in our SDC site

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Problem:
While runnning "upgrade_DB" tool,  error: Processing XXXX….
XXXX: Database changes related to NSC IX deployed sucessfully
XXXX: Database changes related to NSC IX not deployed sucessfully

Solution:
Click "Restore to Previous Version" button. Then check whether you are having more than one entry for this sub office  in "sodb_name" table of POST database. If so, remove one of the entry after obtaining prior permission from concerned authority. Try to run the tool again. 



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Problem:
While runnning "upgrade_DB" tool,  error: Processing POST
POST: Database changes related to NSC IX deployed sucessfully
POST: Database changes related to NSC IX not deployed sucessfully

Solution:
Click "Restore to Previous Version" button. Then check whether you are having any entry like'POST' in "sodb_name" table of POST database. If so, remove that entry after obtaining prior permission from concerned authority. Try to run the tool again. 


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Problem:
Error: "You are not authorised to login" in Certificate DE Module


Solution:
This issue was due to unsuccessful upgradation of one or more databases . Follow the instructions given at Sl.No:4. 


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Problem:
NSC IX Agent Commission , TDS - not shown while generating Agent Commission Report

Solution:
Initialize the commission details -- through Initialization >>>Init comisn ,TDS amt (Form no 0412) by logging in as SUPER and then try to generate reports.


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Problem:
Multiple user in Data Entry Module(Error: Invalid Regn No).  For Ex: You are having 15000 KVP regn numbers to enter and ready to deploy 5 persons to complete this work by allotting regn no as 1 to 3000 for user1, 3001 to 6000 for user2 and so on.

Solution:

Login as DESUPER>>> Certificates Single Entry>>> Initialisation >>>Account Number>>> Add ; Enter the details as 'Starting-1' , 'Ending-3000', 'Latest -0' . Then, add one more row and enter the details as 'Starting - 3001', 'Ending-6000', 'Latest-3000'  and so on. This will solve your problem.

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